Refund policy

30-day change-of-mind returns

You may request a return of an unused item within 30 days of delivery. Email keigan.blake@yahoo.com with your order number or other proof of purchase. We will provide return instructions and the return address. Please contact us before sending an item back.

Once we receive and check your eligible unused return, we will refund the product purchase price to your original payment method. Your payment provider may take additional time to display the refund.

Change-of-mind returns are sent by mail. Customers arrange and pay for the return postage and return label. We do not charge a restocking fee. We offer refunds rather than exchanges for change-of-mind returns.

Faulty, damaged or incorrect items

If an item arrives damaged, is faulty, is incorrect or does not match its description, contact us so we can help. Your rights under Australian Consumer Law are not limited by the 30-day change-of-mind period or the unused-item condition. Original packaging is not required to exercise those rights.

Depending on the problem, you may be entitled to a repair, replacement or refund under Australian Consumer Law. We will reimburse reasonable return postage costs where a product is confirmed to have a problem covered by consumer guarantees.

Contact

For return instructions, postage arrangements or help with a refund, email keigan.blake@yahoo.com. Nothing in this policy excludes or limits your rights under Australian Consumer Law.